Customer Policies
Quality Workmanship Guarantee
Effective date: September 22, 2026
FORG3D stands behind the workmanship of the products it manufactures. This guarantee explains what is covered and how to report a concern.
What We Stand Behind
FORG3D stands behind the workmanship of products it manufactures. If a verified manufacturing or workmanship problem was present when the product was delivered, we will work with you to resolve it.
Reporting a Suspected Defect — 30 Days
Customers must report a suspected workmanship defect within 30 calendar days after delivery. Contact Sales@Forg3dUSA.com or (239) 336-9626 with your order information and clear photographs.
What Is Covered
The guarantee covers verified manufacturing or workmanship problems present when the product was delivered.
What Is Not Covered
The guarantee does not cover:
- Customer measurement or spelling errors;
- Inaccurate vehicle, boat, or project information;
- Approved design choices;
- Normal wear;
- Minor material or color variation;
- Improper installation;
- Impact, misuse, neglect, or chemical exposure;
- Unauthorized modification;
- Environmental exposure beyond the material's intended use;
- Damage occurring after delivery.
Shipping Damage
Shipping damage follows the separate 7-day reporting period described in our Shipping, Returns and Cancellations policy.
Inspection and Return
FORG3D may inspect photographs, request additional information, or require return of the product before approving a claim.
Approved Claim Remedies
For an approved claim, FORG3D may repair, remake, replace, correct, or provide another reasonable resolution. This guarantee does not provide an unconditional refund, lifetime coverage, or coverage of labor and third-party installation costs.
Rights That Cannot Be Excluded
Nothing in this guarantee excludes or limits rights that cannot legally be excluded under applicable law.