Customer Policies
Shipping, Returns and Cancellations
Effective date: September 22, 2026
FORG3D custom products are made to order. This policy explains shipping, cancellations, and the limited situations where a return or remedy is available.
Custom Products Are Final Sale
Custom, personalized, configured, and made-to-order products are final sale and are not returnable merely because the customer changes their mind.
Exceptions
Exceptions apply when an item arrives damaged, contains a verified workmanship defect, or differs from the customer's order because of a FORG3D error. In those cases, contact us as described below.
Cancellations
Cancellation requests must be made immediately. A full cancellation refund is available only if design work, special-material ordering, and fabrication have not begun. Once any of those activities has begun, a cancellation may be declined or reduced by documented work and nonrecoverable material costs.
Shipping Damage — 7 Days
Shipping damage must be reported within 7 calendar days after delivery. Retain the product and original packaging, and provide your order information and clear photographs. We will review and work with you on a resolution.
Workmanship Concerns — 30 Days
Workmanship concerns must be reported within 30 calendar days after delivery. See our Quality Workmanship Guarantee for what is and is not covered.
Approved Remedies
Approved remedies may include repair, remake, replacement, correction, or another reasonable resolution selected by FORG3D based on the circumstances.
Free Standard Shipping
Free standard shipping applies to eligible orders over $99 shipped to lower-48 United States addresses. Expedited shipping, Alaska, Hawaii, and international destinations are excluded from that free-shipping offer. Expedited availability and charges may vary by product and package size.
What Is Not a FORG3D Workmanship Defect
Incorrect customer-provided addresses, refused deliveries, installation damage, and carrier delays outside FORG3D's control are not FORG3D workmanship defects.
Contact Us Before Returning Anything
Customers must contact Sales@Forg3dUSA.com or (239) 336-9626 before returning anything. Unauthorized returns may be refused.