Customer Policies
Privacy Policy
Effective date: September 24, 2026
FORG3D respects your privacy. This Privacy Policy describes the information we collect through forg3dusa.com, online orders, quote requests, customization forms, file uploads, and direct communications, and explains how we use, share, and protect that information. In this policy, “FORG3D,” “we,” “us,” and “our” refer to Alpha Pride Innovations LLC doing business as FORG3D.
Information Customers Provide
When you place an order, request a quote, submit a customization form, upload files, or contact us, FORG3D may collect information you provide, including:
- Customer name
- Email address
- Telephone number
- Billing and shipping addresses
- Order information
- Product selections
- Customization instructions
- Measurements and installation details
- Logos, photographs, artwork, and uploaded files
- Messages and order notes
- Local-pickup or shipping preferences
Please do not submit sensitive personal information that is unnecessary for your project, such as government identification numbers, full payment-card numbers, or health information.
Payment Information and PayPal
Payments are processed through PayPal, an independent third-party payment processor.
Payment information—including complete credit or debit card numbers, card security codes, and PayPal login credentials—is entered directly into PayPal’s checkout system. FORG3D does not directly receive or store complete card numbers, card security codes, or PayPal passwords.
FORG3D may receive limited transaction information from PayPal, including:
- Customer or payer name
- Email address
- Shipping information
- Transaction ID
- Payment amount
- Payment status
- Refund, dispute, or chargeback information
- Limited payment-method details, such as card brand or last four digits, if PayPal provides them
PayPal processes payment information under its own policies. For more information, see the PayPal Privacy Statement.
Information Collected Automatically
The website and its service providers may automatically collect certain technical information when you visit, including:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Approximate location derived from IP address
- Referring website
- Date and time of access
- Website interactions
- Cookies and similar technical data
This information is used to operate and secure the website and to understand how it is used. We do not use advertising trackers unless such tools are actually installed.
How Information Is Used
We may use the information we collect to:
- Process and fulfill orders
- Create custom designs and proofs
- Communicate about orders, quotes, and projects
- Arrange shipping or local pickup
- Provide customer service
- Process payments, refunds, disputes, and cancellations
- Maintain transaction, tax, and business records
- Prevent fraud and protect the website
- Improve products, services, and website performance
- Meet legal obligations
- Send promotional communications only when requested or consented to
We do not use your contact information for unrelated marketing without your permission.
How Information Is Shared
We may share information when reasonably necessary with:
- PayPal and payment-related providers
- Hostinger and website-technology providers
- Shipping carriers
- Email, file-storage, security, and communication providers
- Accountants, attorneys, insurers, and other professional advisers
- Government agencies or law enforcement when legally required
- A successor or purchaser if the business is sold or reorganized
FORG3D does not sell or rent customers’ personal information.
We do not disclose customer contact information to unrelated third parties for their independent marketing.
Customer Artwork and Uploaded Files
Files you submit may contain photographs, names, vehicle details, logos, business information, or other personal content. These files may be used to:
- Evaluate project feasibility
- Prepare estimates
- Create proofs
- Manufacture products
- Communicate about projects
- Maintain necessary order records
You are responsible for having the permission or legal rights to submit and reproduce the artwork, logos, photographs, trademarks, and other content you provide.
FORG3D will not publicly display identifiable customer-submitted files or completed projects without your permission, except where necessary to complete the service or where legally required.
Cookies
Cookies and similar technologies may be used to:
- Operate the website and cart
- Remember selections
- Maintain security
- Understand website performance
- Diagnose technical problems
You may restrict cookies through your browser settings, but blocking essential cookies may prevent the cart or checkout from functioning.
We will update this policy if advertising or analytics tools materially change how information is collected or shared.
Data Retention
We retain information only as reasonably necessary to:
- Complete orders and projects
- Provide customer service
- Maintain tax, accounting, and transaction records
- Handle guarantees, refunds, disputes, or chargebacks
- Enforce agreements
- Prevent fraud
- Meet legal obligations
Quote files that do not become orders may be deleted when no longer needed.
You may request deletion of your information, subject to information we must retain for completed transactions, accounting, taxes, fraud prevention, disputes, or legal compliance.
Information Security
FORG3D uses reasonable administrative, technical, and organizational safeguards to protect information. However, no website or electronic storage system can be guaranteed completely secure.
Payment-card information should only be entered through the secure PayPal checkout and should never be sent to FORG3D by email, text message, contact form, order notes, or uploaded file.
Customer Choices and Privacy Requests
You may request:
- Information about personal information we maintain about you
- Correction of inaccurate contact information
- Deletion of information no longer needed
- Removal from nonessential promotional communications
- Answers about how your information is used
Identity verification may be required, and certain transaction, tax, accounting, fraud-prevention, or legal records may need to be retained.
Residents of states with applicable consumer-privacy laws may have additional rights, which FORG3D will honor when legally applicable.
To make a request, contact us at Sales@Forg3dUSA.com or (239) 336-9626.
Children’s Privacy
The website and products are not directed to children under 13, and FORG3D does not knowingly collect personal information directly from children under 13.
If you believe a child submitted personal information without appropriate parental permission, please contact us so we can take appropriate action.
Third-Party Services
The website may link to PayPal, social-media services, shipping providers, and other third-party websites. FORG3D does not control and is not responsible for third-party privacy practices, content, or security.
Legal Disclosures
We may preserve or disclose information when reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful government requests
- Investigate fraud, misuse, or security incidents
- Protect FORG3D, its customers, or others
- Establish, exercise, or defend legal claims
Policy Updates
We may update this Privacy Policy when our practices, services, payment systems, or legal obligations change. Updates will appear on this page with a revised effective date.
Contact Information
FORG3D
Operated by Alpha Pride Innovations LLC
Port Charlotte, Florida, United States
Sales@Forg3dUSA.com
(239) 336-9626
https://forg3dusa.com